FAQ - Frequently Asked Questions

🔁 Returns
Once an order has been shipped, refunds are no longer possible . However, you can return the item—either for a refund or an exchange. Please contact me beforehand.

❌ Cancellation
Cancellations are possible within 24 hours of placing the order. Preorders are excluded from this option, as they are custom-made and pre-financed.
Digital products are completely excluded from return/cancellation.

🛒 Pre-order
Preorders cannot be canceled , as they are used to finance the production of the items. The typical production time is 4 to 6 weeks —sometimes it's faster, and in rare cases it can take a little longer. Please note the delivery times in the product description and during checkout.

🧵 Production
Some items, such as earrings or charm pendants, are made after the order is placed. Production takes approximately 7 to 10 business days , but often it's quicker.

📦 Shipping
Shipping is via Deutsche Post/DHL – insured and tracked. You will receive a tracking number via email as soon as the item has been shipped.
To DHL shipment tracking
Please note that I don't ship every shipment on the same day. It may take 2-3 business days.

🗽📦 Why is shipping to the USA so expensive now (35€)?
The USA changed its import rules :(
Before, orders up to a certain value were duty-free – now every package must go through customs. To make this easier, I use PDDP in cooperation with DHL . This process includes all duties and taxes in the shipping price, so there are no extra costs at delivery for you. Thanks to this, shipping is also faster, usually 5-8 business days 💌✨